If you get a new device, be sure to disable and then reenable 2FA on your Activision account using a supported authenticator app* on your new device. Only use a backup code when you cannot access your authenticator app (e.g., lost, broken, or new device). IMPORTANT! Backup codes should not be used as the primary way to log in to your account. Since the backup codes are mainly used when you cannot access your authenticator app, we recommend keeping your backup codes somewhere other than on the device with the app. Enter your Activision account password, then enter the 6-digit authentication code from the authenticator app (listed under Activision).Īfter setting up 2FA, you will also be given ten backup codes to use if you can't access your authenticator app.īe sure to keep your backup codes somewhere safe but accessible.Tap ADD ACCOUNT in the authenticator app.Id suggest trying to access your account through a few different devices to see if you have any existing sessions open. If you have misplaced backup codes and no longer have access to your authentication app, there isnt much we can do. Microsoft Authenticator: Tap the plus (+) sign to add account and select Other for type of account Unfortunately, we are unable to assist you in recovering your account.Google Authenticator: Tap the plus (+) sign and select Scan a QR code.Authy: Select Add Account and Scan QR Code.Open the authenticator app to add your Activision account.If you’ve already confirmed to make other changes to your account, you will not need to confirm again. Please note: You will only need to confirm you own an account once per login session.Enter the code to confirm you’re the owner of the account. Check your inbox for an email with a code.Select ENABLE TWO-FACTOR AUTHENTICATION.Download and install a supported authenticator app* on your smartphone or tablet.Security keys are physical devices, often flash drives, that can be used as an authentication method. You could also use a security key as a backup option. You don't need to link every service you use with two authenticators if you don't want to, but it's a good idea to at least back up your important accounts with a failsafe. If you lose your phone with Google Authenticator installed, it's important that you have an alternative authentication method to hand so that you can still access your accounts without the app. This is more of a precaution than a remedy. Have an Alternative Authentication Option If you've printed off backup codes (which we'll get to later), you should be able to restore your account. You'll be able to do this if your phone number or email is linked to your account. Fortunately, you can still recover your account and access it. If, however, you don't have Google Authenticator installed on another device, you won't be able to recover your authenticator and all your codes. ![]() But, once again, your phone will need to be turned on to do this. ![]() If your lost phone is an iOS device, you can erase your phone on your iCloud account via the Find iPhone option. So make sure you lock your phone as soon as possible once you realize it's lost, or erase it entirely if you're sure you aren't going to be able to retrieve it. ![]() Your phone needs to be turned on to be locked or erased. If you can’t sign into your Google Account with your normal 2-Step Verification, you can use a backup code for the second step. You can lock it temporarily or totally erase any data stored on it, but there is a stipulation here. This will help you find, lock, or erase your phone remotely. If your lost phone is an Android, you can use the Google phone locater tool. To start with, you need to make sure that the Google Authenticator app on your lost phone isn't exploited by anyone. So what can you do if you can't retrieve Google Authenticator? 1. So, what should you do if this happens? Can you recover your Google Authenticator account if you lose the device it's installed on? Steps to Take If You Lose a Phone with Google Authenticator Installed
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